Your orders will be shipped in a small, medium, or large box, depending on the quantity and type of products ordered.

You will receive a confirmation email immediately after completing your order.

GLS is the courier we use for all our shipments.

Every order is processed and shipped within one business day, except during holidays or peak demand periods.

To ensure fast delivery, orders destined for northern and central Italy are processed within one business day. For southern Italy and the islands, delivery times may extend to 2-3 business days. Shipments to European or international destinations may require longer delivery times, as they depend on factors such as customs controls and varying transport networks.

Once your package has been shipped, you will receive an email containing a tracking code so you can monitor your delivery.

You can specify all your requests in the notes section when placing your order.

For your dog or cat’s birthday, or for a known pet, we offer an exclusive box. Please include your request in the notes at the time of purchase to receive it.

Email us at info@querciabianca.it, and we will work together to find the best solution!

Of course! If you live in Rome, you can pick up your order in person at our warehouse office. Here’s where to find us:

Address: Via del Forte Braschi Braschi, 71, 00167 Rome (RM)

Hours: Our office does not have fixed opening hours. To ensure optimal service, we ask that you book your collection in advance. Please contact us via email, Instagram, or TikTok, starting your message with the word “collection,” to arrange a convenient time for you.